Terms & Conditions

These Terms and Conditions (later "Terms") together with any other Terms and Policies on this website form an entire Contract Of Sale and Services.

Nightwishstory.com is a marketplace operated by Kitee-Seura (later "we", "us"). These Terms  are applied on any business transaction between and its customers. Any applicable terms of third party services used by are defined the Service Provider. We reserve the right to update these terms and conditions without prior notice. All and any orders placed on the website are subject to the terms and conditions described on website.

Kitee-Seura is not responsible for any implication caused by force majeure events. A Force Majeure Event is an unforeseeable event or change in circumstances, which we have no control over.
Kitee-Seura is obliged to inform the customer of force majeure without delay.

Privacy

Any transactions are compliant with the applicable Finnish and European Union legislation on consumer sales, marketing and advertising. Learn more about our privacy policies: https://nightwishstory.com/en/privacy-policy

Cookies

The nightwishstory.com website utilises cookies.
Further information about cookies can be found in https://nightwishstory.com/en/cookie-policy

Pricing

Item prices displayed include VAT, but not any delivery fees unless otherwise noted. Please note that the Delivery Fee is shown as VAT 0 % Subtotal in the Shopping Cart and Checkout. Nevertheless, the VAT (when applicable) to the order is calculated correctly in the Checkout Total.

In case of an obvious error in price(s) the product will not be sold at a price considerably below normal, when the error is obvious and it can be considered the customer has realized the error.

Estimated release and restock dates are based on information provided by distributors and manufacturers. or its respective suppliers are not liable for any delays caused by unpredictable change(s) of conditions.

Shipping and Delivery

Kitee-Seura provides a variety of delivery methods both domestic and international. Learn more about our shipping policies: https://nightwishstory.com/en/delivery-methods.

The Shopping Cart automatically detects and calculates any available discounts on shipping and delivery.

Orders with preorder or restock items will ship when the order can be completely fulfilled.
Fulfilled Orders are processed mainly within 24 hours after receiving the order (on Business Days) and in 3 Business Days from receiving the order at the latest. A Fullfilled Order means an order with all items in stock at the moment and the payment accepted.

Kitee-Seura is not liable to reserve any items on the same order for the customer if one or more items should be in presale or to be restocked, or the restocking is delayed for any reason we can't have control over.

Payments

CheckOut Finland. Read more about Payment ways: https://nightwishstory.com/en/payments

Returns and exhanges

All our goods have a 14-day (counting from receiving the shipment) return and exchange policy, excluding underwear and other hygienic or intimacy products (e.g. earplugs), gift certificates, free-of-charge items and clearance sale products. After the 14-day reclamation period we are not liable for any refunds or exchanges.

Learn more about our returns and exhange policies: https://nightwishstory.com/en/returns-and-exhanges

For any questions about returns, exchanges or refunds, please contact our customer service.

Warranty and liability

Kitee-Seura is liable for faulty products in accordance with Finnish and the European Union legislation. For more information, please contact our customer service.

Complaints, reclaims

The customer is obliged to present Proof Of Purchase, a receipt or other documentation stating the place and time of purchase when returning the goods or making a reclaim. Kitee-Seura reserves the right to charge the costs of searching for a receipt on behalf of the customer.

Any complaints and reclaims are only dealt with in written form. An informal complaint can be emailed to our customer service at nightwishstory@gmail.com.

Any Terms and Conditions on this website or any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Finland and the European Union.